Support

Frequently Asked Questions

Can't find what you're looking for? Contact us and we'll get back to you within 1 business day.

Buying a device

What do "Excellent," "Good," "Fair," and "C" mean?
Every device is inspected against a 55-point checklist and graded on cosmetic condition. Excellent looks brand new with no visible scratches from any distance. Good has minor signs of use — small scratches not visible from about 12 inches away. Fair has noticeable wear, with scratches and scuffs visible, but is fully functional and tested. C is our budget grade — heavier cosmetic wear, still fully functional and tested, at our deepest discount. Every grade is functionally tested the same way — the difference is cosmetic only.
Are your devices unlocked?
Unlocked devices work with any compatible carrier. Carrier-locked listings are locked to that specific network, and can typically be unlocked later once that carrier's own account requirements are met — check the listing for which one you're buying.
How fast is shipping?
Orders ship in 1–5 business days depending on your location. Next-day shipping is available at checkout for an added fee.
What's your return policy?
Not the right fit? Return it within 30 days of delivery for a full refund, no questions asked.
Is there a warranty?
Every device includes a 30-day warranty covering functional defects. All units are refurbished and certified pre-owned — inspected, graded, and tested before listing.

Selling or trading in your device

How do I get a quote?
Head to the Sell page, pick your device type, company and model, answer a few condition questions, and you'll get an instant estimated value — no account needed.
Why do I need to upload photos?
At least one photo of your device is required so we can verify its condition against your answers before committing to a payout. It helps us keep quotes accurate and fair for everyone.
What happens after I submit my trade-in?
You'll get a confirmation email with a reference number right away. We review your photos and follow up with shipping instructions — usually within 1 business day. Once your device arrives and passes inspection, payout goes out within 1–2 business days.
What if my device doesn't match what I described?
If inspection finds a meaningful difference from your answers, we'll email you a revised offer before doing anything else — you always get the final say before we proceed.

Orders, payment & your account

Do I need an account to buy or sell?
No — both the shop and the sell wizard work as a guest. Creating an account just makes it easier to track past orders.
How does the $5 welcome bonus work?
Join our email list from the footer and we'll send you a one-time $5-off code by email — enter it at checkout on your first order. It's valid for 90 days.
Is checkout secure?
Yes — checkout is encrypted end to end, and we never store your full payment details on our own servers.